Zendesk

List only active automations. Args: - format: Response format ('json' or 'markdown') Returns: List of active automations.

Get a single group by ID. Args: - groupId: The group ID - format: Response format Returns: The group record with all available fields.

List audit events for a ticket (change history). Args: - ticketId: The ticket ID - page: Page number - perPage: Audits per page - format: Response format Returns: Paginated list of audit events showing ticket changes.

Get a single automation by ID. Args: - automationId: The automation ID - format: Response format Returns: The automation record with conditions and actions.

List groups from Zendesk with pagination. Args: - page: Page number (default: 1) - perPage: Groups per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of groups.

List all automations in the account. Args: - page: Page number (default: 1) - perPage: Automations per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of automations.

Search for automations by title. Args: - query: Search query for automation title - format: Response format Returns: List of matching automations.

List all brands in the account. Args: - format: Response format ('json' or 'markdown') Returns: List of brands.

Get a single brand by ID. Args: - brandId: The brand ID - format: Response format Returns: The brand record.

List comments on a ticket. Args: - ticketId: The ticket ID - page: Page number - perPage: Comments per page - format: Response format ('json' or 'markdown') Returns: Paginated list of comments with body, author, public/private status.

Add a comment to a ticket. Args: - ticketId: The ticket ID - body: Comment body text - isPublic: Whether the comment is public (true) or internal note (false) - authorId: Author user ID (optional, defaults to authenticated user) Returns: The updated ticket record.

Convert a public comment to a private internal note. Args: - ticketId: The ticket ID - commentId: The comment ID Returns: Confirmation of the change.

List groups that can be assigned tickets. Args: - format: Response format ('json' or 'markdown') Returns: List of assignable groups.

Create a new group in Zendesk. Args: - name: Group name (required) - description: Group description Returns: The created group record.

Update an existing group. Args: - groupId: Group ID to update - name: New group name - description: New group description Returns: The updated group record.

Delete a group from Zendesk. Args: - groupId: Group ID to delete Returns: Confirmation of deletion.

List groups that a specific user belongs to. Args: - userId: User ID - format: Response format Returns: List of groups the user belongs to.

List all macros available to the current user. Args: - page: Page number (default: 1) - perPage: Macros per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of macros.

List only active macros. Args: - format: Response format ('json' or 'markdown') Returns: List of active macros.

Get a single macro by ID. Args: - macroId: The macro ID - format: Response format Returns: The macro record with all actions.

Apply a macro to a ticket. Args: - ticketId: The ticket ID - macroId: The macro ID Returns: The changes the macro would make to the ticket.

Search for macros by title. Args: - query: Search query for macro title - format: Response format Returns: List of matching macros.

List organizations from Zendesk with pagination. Args: - page: Page number (default: 1) - perPage: Organizations per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of organizations.

Get a single organization by ID. Args: - organizationId: The organization ID - format: Response format Returns: The organization record with all available fields.

Create a new organization in Zendesk. Args: - name: Organization name (required) - domainNames: Array of domain names - details: Details about the organization - notes: Notes about the organization - groupId: Default group ID - sharedTickets: Allow users to see each other's tickets - sharedComments: Allow users to see each other's comments - externalId: External ID for integrations - tags: Array of tags Returns: The created organization record.

Update an existing organization. Args: - organizationId: Organization ID to update - name: New name - domainNames: New domain names - details: New details - notes: New notes - groupId: New default group ID - sharedTickets: Enable/disable shared tickets - sharedComments: Enable/disable shared comments - tags: Replace tags Returns: The updated organization record.

Delete an organization from Zendesk. Args: - organizationId: Organization ID to delete Returns: Confirmation of deletion.

Search for organizations by name or external ID. Args: - query: Search query - format: Response format Returns: List of matching organizations.

Autocomplete organization names. Args: - name: Organization name prefix Returns: List of matching organizations.

List satisfaction ratings from Zendesk. Args: - page: Page number (default: 1) - perPage: Ratings per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of satisfaction ratings.

Get a single satisfaction rating by ID. Args: - ratingId: The satisfaction rating ID - format: Response format Returns: The satisfaction rating record.

Create a satisfaction rating for a solved or reopened ticket. Args: - ticketId: The ticket ID - score: Rating score ('good' or 'bad') - comment: Optional comment Returns: The created satisfaction rating.

List tickets from Zendesk with pagination. Args: - page: Page number (default: 1) - perPage: Number of tickets per page (1-100, default: 20) - sortBy: Sort field (created_at, updated_at, priority, status, ticket_type) - sortOrder: Sort direction ('asc' or 'desc') - format: Response format ('json' or 'markdown') Returns: Paginated list of tickets with id, subject, status, priority, requester, assignee.

Search Zendesk for tickets, users, organizations, or groups. Args: - query: Search query string (supports Zendesk search syntax) - type: Filter by type (ticket, user, organization, group) - sortBy: Sort field (created_at, updated_at, priority, status, ticket_type) - sortOrder: Sort direction ('asc' or 'desc') - page: Page number (default: 1) - perPage: Results per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Examples: - "status:open" - Find open tickets - "type:ticket status:pending" - Find pending tickets - "assignee:me" - Find tickets assigned to current user - "requester:john@example.com" - Find tickets from a specific requester - "tags:urgent priority:high" - Find high priority urgent tickets - "created>2024-01-01" - Find items created after a date Returns: Search results with count and pagination.

Get the count of items matching a search query. Args: - query: Search query string Returns: Count of matching items.

List suspended tickets from Zendesk. Args: - page: Page number (default: 1) - perPage: Tickets per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of suspended tickets.

Get a single suspended ticket by ID. Args: - ticketId: The suspended ticket ID - format: Response format Returns: The suspended ticket record.

Recover a suspended ticket (convert to regular ticket). Args: - ticketId: The suspended ticket ID Returns: The recovered ticket record.

Delete a suspended ticket. Args: - ticketId: The suspended ticket ID Returns: Confirmation of deletion.

List all tags in the account. Args: - format: Response format ('json' or 'markdown') Returns: List of tags with their usage counts.

Search for tags by name prefix. Args: - name: Tag name prefix (minimum 2 characters) Returns: Array of matching tag names.

List tags on a specific ticket. Args: - ticketId: The ticket ID Returns: Array of tag names on the ticket.

Add tags to a ticket (keeps existing tags). Args: - ticketId: The ticket ID - tags: Array of tags to add Returns: Updated array of all tags on the ticket.

Replace all tags on a ticket. Args: - ticketId: The ticket ID - tags: Array of tags (replaces all existing) Returns: Updated array of tags on the ticket.

Remove specific tags from a ticket. Args: - ticketId: The ticket ID - tags: Array of tags to remove Returns: Updated array of remaining tags on the ticket.

List all system and custom ticket fields. Args: - format: Response format ('json' or 'markdown') Returns: List of ticket fields with type, title, and options.

Get a single ticket field by ID. Args: - fieldId: The ticket field ID - format: Response format Returns: The ticket field record with all options.

Get a single ticket by ID. Args: - ticketId: The ticket ID - format: Response format ('json' or 'markdown') Returns: The ticket record with all available fields.

Get multiple tickets by their IDs. Args: - ticketIds: Array of ticket IDs (up to 100) - format: Response format ('json' or 'markdown') Returns: Array of ticket records.

Create a new ticket in Zendesk. Args: - subject: Ticket subject (required) - description: Ticket description/first comment (required) - priority: Priority (low, normal, high, urgent) - status: Status (new, open, pending, hold, solved) - type: Ticket type (problem, incident, question, task) - requesterId: Requester user ID - assigneeId: Assignee user ID - groupId: Group ID - organizationId: Organization ID - tags: Array of tags - externalId: External ID for integrations - isPublic: Whether comment is public (default: true) Returns: The created ticket record.

Update an existing ticket. Args: - ticketId: Ticket ID to update - subject: New subject - status: New status (new, open, pending, hold, solved, closed) - priority: New priority (low, normal, high, urgent) - type: New type (problem, incident, question, task) - assigneeId: New assignee user ID - groupId: New group ID - tags: Replace tags with new array - comment: Add a comment when updating - isPublic: Whether the comment is public (default: true) Returns: The updated ticket record.

Delete a ticket from Zendesk. Args: - ticketId: Ticket ID to delete Returns: Confirmation of deletion.

List recently viewed tickets. Args: - format: Response format ('json' or 'markdown') Returns: List of recently viewed tickets.

List tickets requested by a specific user. Args: - userId: User ID - page: Page number - perPage: Tickets per page - format: Response format Returns: Paginated list of tickets requested by the user.

List tickets assigned to a specific user. Args: - userId: User ID - page: Page number - perPage: Tickets per page - format: Response format Returns: Paginated list of tickets assigned to the user.

List tickets for a specific organization. Args: - organizationId: Organization ID - page: Page number - perPage: Tickets per page - format: Response format Returns: Paginated list of tickets for the organization.

Merge multiple tickets into a target ticket. Args: - targetTicketId: ID of the ticket to merge into - sourceTicketIds: Array of ticket IDs to merge from - targetComment: Comment to add to the target ticket - sourceComment: Comment to add to the source tickets Returns: Job status for the merge operation.

Mark a ticket as spam and suspend the requester. Args: - ticketId: Ticket ID to mark as spam Returns: Confirmation of spam marking.

List all triggers in the account. Args: - page: Page number (default: 1) - perPage: Triggers per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of triggers.

List only active triggers. Args: - format: Response format ('json' or 'markdown') Returns: List of active triggers.

Get a single trigger by ID. Args: - triggerId: The trigger ID - format: Response format Returns: The trigger record with conditions and actions.

Search for triggers by title. Args: - query: Search query for trigger title - format: Response format Returns: List of matching triggers.

List users from Zendesk with pagination. Args: - page: Page number (default: 1) - perPage: Users per page (1-100, default: 20) - role: Filter by role (end-user, agent, admin) - format: Response format ('json' or 'markdown') Returns: Paginated list of users with id, name, email, role.

Get a single user by ID. Args: - userId: The user ID - format: Response format Returns: The user record with all available fields.

Get the currently authenticated user. Args: - format: Response format Returns: The current user record.

Get multiple users by their IDs. Args: - userIds: Array of user IDs (up to 100) - format: Response format Returns: Array of user records.

Create a new user in Zendesk. Args: - name: User name (required) - email: Email address - phone: Phone number - role: User role (end-user, agent, admin) - organizationId: Organization ID - externalId: External ID for integrations - tags: Array of tags - verified: Whether the user is verified Returns: The created user record.

Update an existing user. Args: - userId: User ID to update - name: New name - email: New email - phone: New phone - role: New role - organizationId: New organization ID - tags: Replace tags - suspended: Suspend or unsuspend user Returns: The updated user record.

Delete (soft-delete) a user from Zendesk. Args: - userId: User ID to delete Returns: The deleted user record.

Search for users by query. Args: - query: Search query (searches name, email, phone, external_id) - page: Page number - perPage: Users per page - format: Response format Returns: Paginated list of matching users.

List users in a specific group. Args: - groupId: Group ID - page: Page number - perPage: Users per page - format: Response format Returns: Paginated list of users in the group.

List users in a specific organization. Args: - organizationId: Organization ID - page: Page number - perPage: Users per page - format: Response format Returns: Paginated list of users in the organization.

Suspend a user account. Args: - userId: User ID to suspend Returns: The updated user record.

Unsuspend a user account. Args: - userId: User ID to unsuspend Returns: The updated user record.

List all views (shared and personal) available to the current user. Args: - page: Page number (default: 1) - perPage: Views per page (1-100, default: 20) - format: Response format ('json' or 'markdown') Returns: Paginated list of views.

List only active views. Args: - format: Response format ('json' or 'markdown') Returns: List of active views.

Get a single view by ID. Args: - viewId: The view ID - format: Response format Returns: The view record with conditions and execution settings.

Execute a view and get the results. Args: - viewId: The view ID - page: Page number - perPage: Results per page - sortBy: Sort field - sortOrder: Sort direction - format: Response format Returns: View results with tickets and column data.

Get tickets from a view. Args: - viewId: The view ID - page: Page number - perPage: Tickets per page - format: Response format Returns: Paginated list of tickets in the view.

Get the ticket count for a view. Args: - viewId: The view ID Returns: Ticket count for the view.

Get ticket counts for multiple views. Args: - viewIds: Array of view IDs Returns: Array of view counts.

Search for views by title. Args: - query: Search query for view title - format: Response format Returns: List of matching views.